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“We improve by listening
to our customers,” said General Manager Jim Gee as the
session was about to start. “We want to know what we do well
and what we do not do well.”
TARTA’s first two sessions
were held at the Mott Branch Library and the Reynolds Corner
Branch Library and, from those sessions, TARTA management
has gathered considerable information about its services,
said Gee. Several changes are already in the works as a
result of customer input, he added.
TARTA was told, for
example, that it would be much more convenient if it
expanded its hours of operation at its downtown park
station. The station has traditionally opened at 8 a.m. “We
will open up earlier,” said Gee. As winter approaches, the
station will be available to passengers at 7 a.m.
Gee and his staff also
received input about the lack of complete cleanliness inside
of its buses. TARTA has already changed its staffing hours
in order to improve that condition.
Larger issues will take a
longer time to solve, noted Gee. For TARTA and its riders,
the larger issues always involve routes and the company
hears most often about a lack of service to Spring Meadows
and Oregon – for those who wish to get to work and to get to
the shopping those areas offer.
For information about
future listening sessions, contact TARTA’s offices at
419-243-RIDE or visit TARTA.com. |
